Policies

Late Arrival

All spa appointments have been designed to allow appropriate time for full enjoyment of each service. Your late arrival may limit our ability to offer the fullest possible experience. We will always accommodate you if possible, however if you are 15 minutes past your appointment, we may need to reschedule your service. Treatments will be rendered only for the remainder of the scheduled appointment and you will be responsible for payment of the full service, with respect to the clients that are scheduled after you

Cancellations

Your spa treatments are reserved especially for you. We value your business and ask that you respect our scheduling policies. A 48-hour notice is required to cancel or reschedule. Our policy allows our staff to reschedule open appointment times with other guests who may be on our waiting list. Please remember that our staff works by appointment. Appointment cancellations MUST be made by phone, as we do not accept appointment cancellations via email or text message.

If your appointment is canceled before the 48-hour notice, you will be allowed to reschedule, with full payment of the service taken the day of scheduling.

If your appointment is considered a no show, you will be allowed to reschedule with full payment of the service taken the day of scheduling.


Prices and Services

Prices and services are subject to change without notice. We will do our best to keep our clients up to date on any changes that may occur but encourage all clients to inquire about pricing and available services when booking your appointment. There will be a service charge of $25 for returned checks. You will also be responsible for any and all collection, attorney, and court fees.

Refunds

Services: We do not offer refunds on services rendered even if you are disappointed in the result or unhappy with the outcome.

Products: We do not offer refunds on products purchased.


Quiet Environment

As a courtesy to other guests, please maintain a quiet level of conversation in the spa. Additionally, we ask that all guests silence their cell phones during each visit to the spa.

Practice-Patient Environment

We love having you as a client, but we do reserve the right to refuse service at any time, to anyone, for any reason.

Children

Due to the nature of lasers and advanced equipment being used, it is unsafe for children to attend the spa during parents' visits. Please make child care arrangements, as we do not allow children under the age of 12.

Full Disclosure

Our #1 goal is for you to be happy with our service and to love the results you achieve. We believe in full disclosure, which means we strive to ensure that you understand the treatments you receive and the risks and benefits associated with each of them. With this in mind, please be assured that our team will only recommend treatments and products that will benefit you specifically and which are medically appropriate for you. And if you have any questions at any time, please ask.
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